Returns Policy

Returns Policy for Pocket Time Traders

Last Updated: 21/01/25

Thank you for shopping with Pocket Time Traders. We are committed to providing you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.

Returns Within 14 Days from Latest ETA of Delivery:

You may return your purchase within 14 days from the latest Estimated Time of Arrival (ETA) based on the delivery information provided.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Refunds Process:

Manufactured Items: Refunds for manufactured items will be processed upon receiving the returned item. Please return the item in its original packaging.

Handmade Items: For handmade items, we require photo evidence of the item's condition upon delivery for refund processing.

International Deliveries:

Returns are not accepted for international deliveries. This policy also applies to handmade items.
Condition of Returned Items:

For manufactured items, please provide photo and video evidence of the item's working condition upon return, as all items are dispatched in working and tested condition.
Refund Process:

Once your return is received and inspected, we will initiate the refund process.
Shipping costs for returns will be refunded to you once the item is received. This amount will be included in the overall refund.
Contact Information:

For any inquiries related to returns, please contact us at info@pockettimetraders.co.uk.
Note:

Pocket Time Traders reserves the right to refuse returns that do not meet the above criteria.
Thank you for your understanding and cooperation. We appreciate your business!

Pocket Time Traders Team

Privacy Policy

Privacy Policy for Pocket Time Traders

Last Updated: 21/01/25

Pocket Time Traders is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.

Information We Collect:

  • We collect personal information such as your name, email address, shipping address, and payment details when you place an order.
  • We may also collect non-personal information, such as your IP address and browsing behavior on our website, to enhance your user experience.

How We Use Your Information:

  • We use your personal information to process and fulfill orders, communicate with you about your purchases, and provide customer support.
  • Non-personal information is used for website analytics and improvements to enhance our services.

Data Security:

  • Your personal information is stored securely and is only accessible to authorized personnel.
  • We use industry-standard security measures to protect your data during transmission and storage.

Sharing of Information:

  • We do not sell, trade, or transfer your personal information to third parties without your explicit consent, except as required by law.

Cookies:

  • Our website uses cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings.

Your Rights:

  • You have the right to access, update, or delete your personal information.
  • You can opt-out of receiving marketing communications at any time.

Children's Privacy:

  • Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to Privacy Policy:

  • We may update this Privacy Policy periodically. Any changes will be effective immediately upon posting on the website.

Contact Information:

Terms & Conditions

Terms and Conditions of Pocket Time Traders

1. Acceptance of Terms

By accessing and using Pocket Time Traders (www.pockettimetraders.co.uk), you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using the Website.

2. Products and Services

a. Product Information: We make every effort to ensure that product descriptions, images, and prices are accurate. However, we reserve the right to correct any errors that may occur.

b. Pricing: All prices are listed in British Sterling. Prices are subject to change without notice.

c. Order Confirmation: After placing an order, you will receive an email confirming the details of your purchase. This email is not an acceptance of your order; it is a confirmation that we have received it.

3. Payment

a. Payment Methods: We accept payments processed through Stripe. Payment is due at the time of order placement.

b. Security: Your payment information is securely processed. We do not store your payment details on our servers.

4. Shipping and Delivery

a. Shipping Methods: We offer various shipping options. Delivery times and costs are provided at the checkout.

b. Delivery Delays: We are not responsible for delays in shipping that are beyond our control, such as customs processing times or unforeseen weather events.

5. Returns and Exchanges

a. Return Policy: Please refer to our [Return Policy] for information on returns and exchanges.

6. Privacy Policy

a. Personal Information: Your use of the Website is also governed by our Privacy Policy. By using the Website, you agree to the terms outlined in our Privacy Policy.

7. Intellectual Property

a. Trademarks and Copyright: All content on the Website, including but not limited to text, images, logos, and designs, is the intellectual property of Pocket Time Traders and is protected by applicable copyright and trademark laws.

8. Limitation of Liability

a. Disclaimer: We do not guarantee that the Website will be error-free or uninterrupted. We are not liable for any direct, indirect, incidental, or consequential damages arising out of your use of the Website.

9. Governing Law

a. Jurisdiction: These terms and conditions are governed by the laws of England. Any disputes will be resolved in the courts of England.

10. Changes to Terms and Conditions

a. Updates: We reserve the right to update and modify these terms and conditions at any time. Changes will be effective immediately upon posting on the Website.

Contact Information:
For any questions regarding these terms and conditions, please contact us at info@pockettimetraders.co.uk

Last Updated: 21/01/25